Aaker & David A. 2001. Strategic Market Management. New York :
John Wiley & Sons.
Ab. Aziz Yusof
(2003). Mengurus Pasukan Kerja
Prestasi Tinggi. Pearson Malaysia Sdn. Bhd.
Abdul Malek, F. A. (2006). A Classification Scheme For The
Process Industry To Guide The Implementation OF Lean. Engineering Managment
Journal, 15-26.
Ahmad
Atory Hussain. 2007. Tadbir Urus Korporat
ke Arah Tadbir Urus yang Berkualiti dalam Sektor Awam dan Swasta. Kuala
Lumpur: Utusan Publication & Distributors Sdn. Bhd.
Amandeep Singh dan Anil Chandhok. 2010. Study Of The Key Market Segmentation And
Targeting
Strategies Followed By The Leading FMCG Companies In India.
ASIAN JOURNAL OF MANAGEMENT RESEARCH :Online Open Access Publishing
Platform for Management Research ISSN 2229
– 379. Diperolehi daripada laman web
www.pdfsearchengine.org.
Diakses pada 27 Oktober, 4.00pm.
Andrew Mayo. 2004. Creating A LearningAnd Development Strategy
: The HR Business Partner’s Guide
To Developing People. London : Chartered Institute Of Personal And Development.
Artikel, 2006: Applying
the Miles and Snow’s Business Strategy Typology to China’s Real Estate
Development Industry: A Research Framework. Australia: Macquarie
University, Sydney.
Bernard J. Jansen dan Simone Schuster. 2011. Bidding on the Buying Funnel For Sponsored Search
And
Keyword Advertising.
Journal of Electronic Commerce Research, VOL 12, NO 1, 2011
Bowman C & Faulker D. 1997. Competitive And Corporate Strategy.
London : Irwin.
Brenda B. Jones, M. B. (2006). The NTL Handbook Of
Organization Development And Change: Principles,
Practices, And Perspectives. San Fransisco: John Wiley and Sons.
Brent
Davies, John West-Burnham. 2009. Reengineering
& Total Quality in Schools: How to Reform and Restructure Your School to
Meet The Challenge of The Future. London: Financial Times, Pitman
Publishing, 128 Long Acre.
Camelo-Ordaz, C.,
Martin-Alcazar, F., & Valle-Cabrera, R. 2003. Intangible resources and
strategic
orientation of companies: An
analysis in the Spanish context. Journal of Business Research,
56: 95-103.
Cameron, K. S. (2006). Competing Values Leadership:
Creating Value In Organizations.
Cheltenham: Edward
Elgar Publishing.
Chapman, R. J. (2006). Simple Tools and Techniques of
Enterprise Risk Management. New Jersey:
John Wiley &
Sons.
Chr.
Jimmy L. Gaol. (2008). Sistem Informasi
Manajemen: Pemahaman dan Aplikasi. Indonesia: Elex Media Komputindo.
Clare L. Comm, D. F. (2003). Less is
more: a framework for a sustainable university. International
Clare L. Comm, D. F. (2005). An
exploratory study of best lean sustainability practices in higher
education. Quality
Assurance in Education, 227-240. Journal of Sustainability in Higher
Education, 314-323.
Comm, C. L. (2005). An exploratory study of best lean. Quality
Assurance in Education, 227-240.
Cynthia Ingols, T. F. (2011). Organizational Change: An
Action-Oriented Toolkit. London: SAGE
Inc.
Davies, B., & Ellison, L. (2009). Strategi Memasarkan
Sekolah. Kuala Lumpur: Institut Terjemahan Negara
Malaysia Berhad.
Declan P Bannon. 2004. Marketing Segmentation and Political Marketing. Political Studies
Oktober,
8.00pm.
Dennis, P. (2002). Lean production simplified. New
York: Productivity Press.
Dirk Hollank, S. W. (2009). Cultural Clash and Cultural
Due Diligence at DaimlerChrysler.
Munich : GRIN Verlag.
Donald J Moine, K. L. (2002). Ultimate Selling Power: How
To Create and Enjoy a Multi-Million Dollar
Sales Career. New Jersey: Career Press.
Donald L. Anderson. (2011). Organization Development: The
Process of Leading Organizational Change.
London: SAGE Inc.
Dr. Ahmad Atory
Hussain (1996). Pengurusan Sumber Dalam Organisasi Awam Dan
Swasta. Utusan
Publications
& Distributors Sdn Bhd.
Edna Ferro García Luna dan Ruth Sara Aguilar-Savén. 2004.
Manufacturing Strategy Linked to
Product
Life Cycle. Second World
Conference on POM and 15th Annual POM Conference,
Cancun, Mexico, April 30 - May 3, 2004. Diperolehi
daripada laman web
Efthymios Constantinides. 2002. The 4S
Web-Marketing Mix Model. Electronic Commerce Research
diakses pada 27 Oktober, 3.00pm.
Efthymios Constantinides. 2002. From Physical Marketing to Web Marketing: The Web-Marketing
Mix. Proceedings of the 35th Hawaii International Conference on
System Sciences.
2011, 1.05pm.
Eulálio, G., Campelo,
F., and Stucky, W. 2007. The Supplier
Relationship Management Market Trends.
World Academy of Science: Engineering and Technology.
Fiona Carmicheal. 2005. A Guide To Game Theory. New Jersey :
Financial Times Prentice Hall.
Gandolfo Dominici. 2009. From Marketing Mix To E-Marketing Mix : A Literature Overview And
Classification. International Journal Of Business And Management Vol 4,
NO. 9 September.
12.05pm.
Garten, J. E. (2008). Pandangan Dunia: Strategi Global
Bagi Ekonomi Baru. ITNM.
Gatot Subroto. (2001). Analisis SWOT Tinjauan Awal Pendekatan Manajeman : Sebuah Pengenalan
Inovasi Program Pada Sekolah Kejuruan. Pusat Inovasi Balitbang Diknas. Diperolehi daripada
laman web http://www.scribd.com/doc/11102999/Swot-Analisis. Diakses pada 26hb November 2011, 7.26 a.m.
Geert Hofestede,1980. Culture’s Consequences: International
Differences in Work Related Values.
Beverly Hills.
Gelderman, C.J. and Van Weele, A.J. 2002. Strategic Direction Through
Purchasing Portfolio Management: A
Case Study, International Journal of
Supply Chain Management, 38 (2), Spring,
30-37.
Gonzales, R., Gasco, J.
and Llopis, J. 2006. Information Systems Offshore Outsourcing: A Descriptive Analysis, Industrial Management
& Data Systems. 106 (9). pp. 1233-1248.
Gostick, A. R., & Elton, C. (2007). The carrot
principle: how the best managers use recognition to engage their people, retain talent, and accelerate
performance. New York: Simon and
Schuster.
Green,
M. (2007). Change Management Masterclass:
A Step By Step Guide To Successful Change Management.
London: Kogan Page Publishers.
Hasuria Che Omar. et.al.
(2009). Kelestarian Bidang
Penterjemahan. Kuala Lumpur: Persatuan Penterjemah
Malaysia.
Henry Mintzberg. 1992. Five Ps For
Strategy : In The Strategy Process. New Jersey : Prentice Hall International Editions.
Henry Mintzberg, Bruce Ahlstrand
& Joseph Lampel. 2005. Strategy Bites Back : It Is Far More,
And Less, Than You Ever Imagined. Lindekln : FT
Press.
Herron, C. (2008). The transfer of selected lean
manufacturing techniques from Japanese automotive manufacturing into general
manufacturing (UK) through change agents. Robotics and computer-integrated
manufacturing, 524-531.
Heijden, B. V., Bono, S. D., Remme, J., & Jones, S.
(2008). Leadership, Change and Responsibility. Auckland: Meyer & Meyer Verlag.
Hester, E. L. (1996). Successful marketing research: the
complete guide to getting and using
essential information about your customers and competitors. New Jersey: John Wiley and
Sons.
Hobbs, D. P. (2004). LEAN MANUFACTURING IMPLEMENTATION: A
Complete Execution Manual For Any Size Manufacturer. USA: J. Ross
Publishing, Inc.
Gonzales, R., Gasco, J.
and Llopis, J. 2006. Information Systems Offshore Outsourcing: A Descriptive Analysis, Industrial Management
& Data Systems. 106 (9). pp. 1233-1248.
Institut Pengurusan Malaysia. (2009). Pengurusan di
Malaysia. Kuala Lumpur: Institut Terjemahan Negara
Malaysia (ITNM).
Ioannis Komninos. 2002. Product Life Cycle Management. Urban and Regional Innovation
Research
Unit Faculty of Engineering Aristotle University of Thessaloniki. Diperolehi
daripada
J. Scott Armstrong dan Roderick J. Brodie. (1994).
Effects of Portfolio Planning Methods on
Decision Making: Experimental Results. International Journal of Research in
Marketing, 11,
(1994), 73-84. North Holland.
Jaafar Mohemad , 2003. Kelakuan Organisasi. Kuala Lumpur: Lees
Publication.
Jeffrey Morrison. 1996. How To Use Diffusion Models In New Product Forecasting. The
Journal Of Business Forecasting. Winter. 1996. Diperolehi
daripada laman web
Jemsly
H & Martani H. 2006. PFI: Manajemen
Strategik Kotemporer: Proses, Formasi & Implementasi. Jakarta: Medio.
Jerry W & Anderson Jr. 1989.
Corporate Social Responsibility : Guidelines For Top Management. Westport : Greenwood Group.
John Elkinson
1998, Cannibals with Forks: the Triple Bottom Line of 21st Century Business
Freer Spreckley
Sosial Audit - A Management Tool for Co-operative Working, 1981
John
S. Oakland. 2009. Total Quality
management: The Route to Improving Performance. England:
Butterworth-Heinemann Ltd., Linacre House, Jordan Hill, Oxford OX2 8DP.
John
West-Burnham. 2009. Managing Quality in
School-Effective Strategies for Quality Based School Improvement. London:
Taylor & Financial Times, Pitman Publishing.
pada 25
Oktober 2011, 11.05pm.
pada 26
Oktober 2011. 01.48am.
http://pkukmweb.ukm.my/~ppa/04kakitgnpencetuskualiti.htm
Kamaladevi B. 2009. Customer
Experience Management In Retailing. Bussiness Intelligent Journal
Oktober 2011, 2.05pm.
Kan Liang Wang, Yuan Wang and JingTao Yao. 2007. A
Comparative Study on Marketing Mix
Models
for Digital Products?.
Kathryn Greengrove. 2002. Needs-based Segmentation: Principles And Practice. International
Journal of Market Research Vol. 44 Quarter 4. Glaxo Smith
Kline : US. Diperolehi daripada
Kelly, D. (2007). The Secrets of Website Persuasion.
Hamilton: Maruki Books.
Kim S. Cameron, R. E. (2011). Diagnosing and Changing
Organizational Culture: Based on the Competing
Values Framework. San Fransisco: John Wiley & Sons.
Kliem, R. 2004. Managing
the Risks of Offshore IT Development Projects, Information Systems Management, 21 (3), pp. 22-27
Kohn, A. (2009). Inilah Sekolah Idaman Pelajar. Kuala
Lumpur: Institu Terjemahan Negara
Malaysia Berhad.
Krompf, W. M. (2007). Identify Core Compentencies For Job
Success. New Jersey: American
Society For
Training and Development.
Kumar, G. (1998). Sociology of Information Management.
New York: Har-Anand Publications.
Kuroiwa, I., Heng Toh, M., & Kenkyujo, A. K. (2008). Production
Networks and Industrial Clusters: Integrating
Economies in Southeast Asia. Singapore: Institute of Southeast Asian
Studies.
Lang, A.
2002. Customer Relationship Management (CRM) to Supplier Relationship
Management (SRM).
Switzerland: University of Lausanne.
Larry E. Greiner, 1998. Harvard Business Review: May Edition.
Havard: University London.
Laurie Wood. 1990. The End of the Product Life Cycle? :
Education Says Goodbye to an Old Friend.
Journal
Of Marketing Management
Vol 6. NO. 2 145-155. University of Satjor. Diperolehi
daripada : Portal Rasmi Kementerian Perdagangan Dalam
Negeri, Koperasi dan
2011, 08.45am.
Liker, J. K. (2008). Toyota culture: The heart and soul of
the Toyota way. New York: McGraw Hill.
Lukman Z.
Mohamad dan Azmi abdul manaf (2003).Globalisasi di Malaysia. Utusan
Publications &
Distributors
Sdn Bhd.
Lynch, R. L. (2010). Corperate Strategy. Indiana:
Financial Times Prentice Hall.
Marjolein, C.J. and Gelderman, C.J. 2005. Purchasing Strategies in the
Kraljic Matrix: A Power and Dependance
perspective, Journal of Purchasing &
Supply Management 11, 141 -155.
Mats Alvesson, S. S. (2007). Changing Organizational
Culture: Cultural Change Work in Progress. New
York: Routledge.
McCabe, S. (2010). Corporate Strategy in Construction:
Understanding Today's Theory and
Practice. Massachucetts:
John Wiley and Sons.
Mehrdad Alipour, Firozeh Hajaliakbari and Negar
Javanbakht. 2011. The Impact of Web-Marketing
Mix
(4s) on Development of Tourism Industry in Iran. International Journal of Business and
Social Science Vol.
2 No. 6; April 2011. Diperolehi daripada laman web www.pdfsearchengine.org.
Diakses pada 15 Oktober 2011, 12.05pm.
Melton, T. (2005). THE BENEFITS OF LEAN MANUFACTURING. What
Lean Thinking has to offer the Process Industries, 664.
Micheal
Treacy & Fred Wiersema. 1997. The Discipline Of market Leaders : Choose
Your
Customers, Narrow
Your Focus, Dominate Your Market. New York : HarperColins
Publishers,
Inc.
Mitchell M. Tseng, Ma Qinhai and Chuan-Jun Su. 1999. Mapping Customers' Service Experience
For
Operations Improvement.
Business Process Management : Journal, Vol. 5 No. 1, 1999,
pp. 50-64 MCB University Press, 1463-7154. Diperolehi
daripada laman web
Mohd.
Fadzilah Kamsah, Ahmad Fadzli Yusof. 2006. 55 petua orang berjaya. Kuala Lumpur: PTS Milenia.
Monteiro-Duarte, G.,
Sackett, P.J. and Evans, S. 2004. One style does not fit all. Manufacturing Engineer 83 (4):44-48. Manufacturing Engineer.
Morden, T. ( 2004 ). Principles of Management.
Burlington: Ashgate Publishing, Ltd.
Morschett, D., Schramm-Klein, H., & Zantes, J. (2010). Strategic
International Management: Text
and Cases.
Netherlands: Gabler Verlag.
Muhamad Ali
Embi,(2003). Konsep Asas Pengurusan
Sumber Manusia. (Penggunaan konsep).
Utusan
Publications & Distributors Sdn Bhd.
Mumtaz Began Hj
Abd Kadir, Norasiken Bakar, Norhayati Ismail,
(2002). Kualiti
Dalam Pengurusan Sumber Manusia. Penerbitan
Fajar Bakti Sdn. Bhd.
Fajar Bakti Sdn. Bhd.
Nagasimha Kanagal. 2004. Role Of Relationship Marketing
In Competitive Marketing Strategy.
Journal Of Management And Marketing Research. Diperolehi daripada laman web
Nicholas Stern. (2002). A Strategy
For Development. Washington : Copyright Clearence Center, Inc.
Nightingale, D. (1999). Lean Interprise Model.
Noraini Ahmad
(2004). Budaya Kerja Cemerlang.
Utusan Publications & Distributors Sdn Bhd.
Ohmae, K. (1982). The Mind of the Strategist: The Art of Japanese
Business. Massachucetts:
Mcgraw Hill Professional.
Parviz Ahmadi dan Fardis Samsami. 2010. Pharmaceutical Market Segmentation Using GA K-
means.
European Journal of Economics,
Finance and Administrative Sciences ISSN 1450-
Oktober 2011, 4.05am.
Patricia Sorce. 2002. Relationship
Marketing Strategy. A Research Monograph of the Printing
Industry Center at RIT Rochester, NY September 2002.
Peter Murray, D. P. ( 2006). Contemporary Issues In
Management And Organisational Behaviour. Victoria:
Cengage Learning Australia.
Peter
S. P., Robert P. N., Roland R. C. 2002. The
Six Sigma Way Team Fieldbook: an Implementation Guide for Process Improvement
Teams. United States of Amerika: McGrawHill..
Porter, M. E. 2008. The Five Competitive Forces That Shape
Strategy. Unites states: Harvard Business School.
Porter & Michael E. 1985. Competitive Strategy : Techique For
Analyzing Industries And Competitors.
New York : The Free Press.
Press Entrepreneur. (2010). Start Your Own Business.
Canada: Entrepreneur Press.
Rao, M. T. 2004. Key
Issues for Global IT Sourcing: Country and Individual Factors, Information Systems Management, 21 (3),
pp. 16-21.
Rainey, H. G. (2009). Understanding and Managing Public
Organizations. San Fransisco: John Wiley and
Sons.
Roger T. Burlton. 2001. What Not How : Business Process Management,
Profitting From Success. Indianapolis
: Sam Publishing.
Rigsby, J. A. (2003). Mastering strategy: insights from
the world's greatest leaders and thinkers.
United States:
McGraw-Hill Professional.
Robert S. Kaplan
and David P. Norton, “Using the Balanced
Scorecard as a Strategik Management
System,”
Harvard Business Review (January-February 1996): 76.
Rosemeilia Yeny Artati. 2007. Evaluasi Strategi Pemasaran pada Lembaga Bimbingan Belajar
Primagama
Cabang Sutoyo Semarang.
Universitas Diponegoro : Semarang.
Sackett, P. J & Sakburanapech, A. 2006. Criterion For Success in Critical Outsourcing. United Kingdom: Cranfield University.
Sako, M. 2006. Outsourcing and Offshoring:
Implications for Productivity of Business Services, Oxford Review of Economic Policy, 22 (4), pp. 499-512.
Sarason, S. (1997). NASP distinguished lecture series: What
should we do about school reform? [Electronic version]. The School
Psychology Review, 104-110.
Sewing, J.-H. (2010). Corporate Divestiture Management:
Organizational Techniques for Proactive Divestiture
Decision-Making. Dortmund: Gabler Verlag.
Sharma. (2006). Change Management. New Delhi: Tata
McGraw-Hill Education.
Sharp, S. (2009). Competitive Intelligence Advantage: How
to Minimize Risk, Avoid Suprise, and
Grow Your Business in
a Charging. New Jersey: John Wiley
and Sons.
Shapiro, A. (2010). Creating Contagious Commitment:
Applying the Tipping Point to Organizational Change,
2nd Edition. Hillsborough: Andrea Shapiro.
Shukri Mohamed, Yusuf Hadi dan Mohd Zin Yusop. 1988. Malaysian Wood Moulding Sector :
Some Marketing Aspects. Jurnal Pertanika 11 (1), 63-72. Diperolehi daripada
laman web www.pdfsearchengine.org. Diakses pada 15 Oktober 2011, 12.05pm.
Siti Hajar Bt Ismail.
2000. Satu Kajian Mengenai Hubungan
Pengurusan Dengan Pencapaian Dalam Bidang
Kokurikulum. Tesis yang tidak diterbitkan : Universiti Utara Malaysia .
Sizer, T. (1984). Horace’s Compromise: The Dilemma of the
American High School. New York: Houghton Mifflin Company.
Smart, J. C. (2010). Higher Education: Handbook of Theory
and Research, Volume 25,, . New York: Springer
Inc.
Sonia
Blandford. 2009. Mengurus Pembangunan
Profesional di Sekolah. Kuala Lumpur: Institut Terjemahan Negara Malaysia.
Stonehouse, G. (2004). Global and Transnational Business:
Strategy and Management. England:
John Wiley and Sons.
Stoner, J.A.F dan Wankel, C.,
1985. Pengurusan. Prentice Hall Inc.
(Terjemahan oleh Amiza
Assiciate
(M) Sdn. Bhd., 1989. Petaling Jaya).
Tarcisius, C. (2007). Huraian 1001 Istilah Pengurusan.
Kuala Lumpur: Institut Terjemahan Negara Malaysia
Berhad.
Tarique M. Hossain. 2000. Diffusion And Experience Curve Pricing Of New Products In The
Consumer
Electronics Industry.
Journal of Management and Marketing Research
:
California State Polytechnic University, Pomona. Diperolehi
daripada laman web
Taufik Baharudin. (2007). Brainware Leadership Mastery.
Jakarta: Flex Media Komputindo.
Taylor, F. (1911). The Principles of Scientific
Management. New York: Harper Bros.
Terrence E. Deal, A. A. (2000). Corporate Cultures: The
Rites And Rituals Of Corporate Life. New York: Perseus Books.
Thanos Kriemadis dan Christos Terzoudis. 2007. Strategy Marketing Planning In The Sport Sector.
Sport Management International Journal, Xophitia Choregia
SMIJ Vol 3 Number 1 2007.
12.05pm.
Theaker, A. (2004). The Public Relations Handbook. New
York: Routledge.
Thomas
J. Barry. 2002. Organisasi Kualiti Mutlak:
Keseimbangan dan Keharmonian demi Keunggulan. Skudai, Johor: Universiti
Teknologi Malaysia.
Tony Morgan. 2002. Business Rules
And Information System : Aligning IT With Business Goals. Boston : Addison-Wesley.
Tony L. Doherty, T. H. (2002). Managing Public
Services-Implementing Changes: A Thoughtful Approach
To The Practice Of Management. London: Routledge.
Toyohiro Kōno, S. C. (1998 ). Transformations Of Corporate
Culture: Experiences Of Japanese Enterprises.
Berlin: Walter de Gruyter.
Truch, E. (2004). Leveraging Corporate Knowledge.
Burlington: Gower Publishing, Ltd.
Tuti Haryati Jasimin dan Abd Hakim
Mohammed. (n.d). Struktur, Strategi
dan Prestasi Pengurusan
Fasiliti.
Universiti Teknologi Malaysia.
Vijay Mahajan, Eitan Muller dan Frank M. Bass. 1995. Diffusion Of New Products : Empirical
Generalization
And Managerial Uses.
Marketing Science Vol 14,No. 3 Part 2 of 2 USA.
8.05am.
W. Chan Kim & Renee Mauborgne.
2005. Blue Ocean Strategy : How To Uncontested Market Space And Make Competition Irrelevant. Boston :
Harvard Business Press.
Womack, J. P. (1990). THE MACHINE THAT CHANGE THE WORLD:
The Story of Lean Production-Toyota's Secret Weapon In The Global Car Wars That
Is Revolutionizing World Industry. New York: Simon & schuster,Inc.
W. Warner Burke, D. G. ( 2008). Organization
Change: A Comprehensive Reader . John Wiley and Sons,: san fransisco.
Y. Wang, K.L. Wang, J. T. Yao. 2009. Marketing Mixes For
Digital Products: A Study Of The
Marketspaces In China.
International Journal of Technology
Marketing 4(1):15-42.
10.05pm.
Yusof Abdul Aziz. (2008). Pengurus Glokal: Menerjah
Pengurusan Global. Kuala Lumpur: Utusan Publications.
Zainal Abidin
Mohamed (1998). Pengurusan Strategik.
Utusan Publications & Distributors Sdn Bhd.
No comments:
Post a Comment